If you are not satisfied with your purchase for any reason, you can return your goods within 14 days of receipt and we will be happy to offer you a refund excluding the original cost of delivery. This is on the condition that the products are returned in their perfect condition, unused and with the original inner and outer packaging.
Please note, any charges incurred for returning goods back to us are the responsibility of the customer. Furthermore it is up to the customer to ensure that they monitor and track their returns. Postage costs are non refundable.
how to return
We request that you kindly contact our returns department by emailing firstname.lastname@example.org with your order reference number and the reason for your return.
In the event that that your item arrives in a faulty or damaged condition, please contact us immediately by email with a photograph of the damage, including the packaging. Once we have received the returned item, a replacement will be arranged where possible.